PAYMENT & LEAD TIME
Lead times are typically 8-11 days from payment for loose stones. Expedited service is available upon request - simply let us know, and we’ll do our best to accommodate your timeline.
Payment details will be provided on your quotation, order confirmation page or order confirmaion email. Please reach out to our team should you require any assistance.
DELIVERY & RETURNS
Enjoy complimentary insured shipping with password protection on all Eloff diamond orders above R1 500 in value.
Delivery times vary depending on your location.
Please note that returns are not accepted on custom-made rings or jewellery, and diamond returns are subject to our fair use policy. Please refer to our Returns Policy for more details.